TC
Tracy C
1 reviews | Active since Aug 2014
08 Apr 2021, 19:09
ABSA Vehicle Finance client services / secured restructuring department NOT HELPING
I have been communicating via email with ABSA Vehicle Finance since 1 Mar'21 and to date I have just not received an answer (call or email) to my Vehicle Restructured payment plan that I app**** for - that I only need for 3 months until we just get on our feet financially. Covid had affected so many of us... They just keep sending text to remind of payments that are due. Where is the compassion? Actual assistance? My Account No. is ***0 - It would be appreciated to hear from someone...
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Replies (2)
Absa's replyOfficial
09 Apr 2021, 07:34Dear Tracy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Apr 2021, 07:34
Official
Dear Tracy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
TC
Tracy C's updateReviewer Update
09 Apr 2021, 16:03 Dear Absa,
I have received communications, so far so good.
Thank you.
I have received communications, so far so good.
Thank you.
TC
Tracy C's update09 Apr 2021, 16:03
Reviewer Update
Dear Absa,
I have received communications, so far so good.
Thank you.
I have received communications, so far so good.
Thank you.