absa vehicle finance.. cannot get back to a person!

Good day

This is regarding the process it takes to apply for a payment relief holiday.

Regarding ref : Re: C-***7-

Request for an extension on my payment holiday for my vehicle.

I have not heard from a consulatant. Last I heard was 21 July asking for my ID on follow up I received nothing from them. I have been chasing this request. My follow up 21 August I got told a consultant will contact me?

And?

Nothing. Also got a generic sms asking to select A or B. A - IF YOU CAN start repaying your vehicle and B if you need further assistance with payments. I selected B. Yet again no further follow up.

Only to see my vehicle as been taken off my account?

How disappointing that we have to keep chasing up ourselves and pleading to help during a pandemic that no one understands where to next and especially when you in a working sector of hospitality. One of the sectors been affected the worst in our country.

Why can they not come back to a person. Even if it was a NO I could then establish where to find the money to pay my car. Now I am stuffed.

I plead for a response

Thanks...