ABSA VEHICLE FINANCE

ABSA handed over my account to Hammond and Pole for collections, fine i get it but why is your client Hammond and Pole not sending my Paid up letter? I settled the account December 2023 and to date i am still waiting for the paid up letter. Guy's i am trying to buy something and that account is blocking the process. I am humbly asking you ABSA as you handed my account over to your client and your client is not coming to the party with the letter please ASK your client i need the letter for obvious reasons and this is going on for long. I have been emailing your client and i am not getting any feedback to write home about. Im serious now guys.