Absa Vehicle Finance Atrocious Service

I have financed my vehicle with Absa in May 2021, which has residual to the vehicle finance. In 2021 I made a payment towards the residual, which Absa consultants allocated incorrectly against my financed amount. I did advise Absa that the payment should be against the residual which they corrected by allocating to the residual. In 2022 I made a second payment against the residual, which Absa consultants allocated incorrectly against the finance amount. After various back and forth correspondences, the payment was allocated against the residual. Absa consultants then incorrectly updated my finance account as in being in arears to which I received a lawyers letter advising that I would be charged interest and would have my credit profile updated negatively, even though I have never missed a debit order/payment. I have been trying to get this issue resolved since October 2022. Absa has advised me that the payments have been updated correctly and interest has been reversed. Absa has humiliated me and put me under undue stress to which is a non-issue to Absa consultants. I requested the below from Absa since October 2022: 1. An apology letter from Absa and their lawyers. 2. Letter from the credit bureaus advising that my credit status has not been updated incorrectly. Below is the response from Absa “I apologize for the delay We requested the Credit Bureaus to update your ITC record Vericred; Experian; CPB and XDS We have not yet been able to get reports from them Unfortunately, we do not have access or a mandate to draw the reports from our side to check”

“We are unable to provide you with an apology letter from the Attorneys. As the Attorneys state they acted on the information provided from Absa vehicle finance. And the error was on vehicle finance side”

Absa treats customers with blatant disregard. Absa needs to understand that they are not doing customers a favor, as they charge customers for the services which they offer.