Absa Vehicle finance and Absa Funeral cover

I have 2 complaints with Absa 1. I have Vehicle finance with Absa and my account is in arrears with one month of which I made arrangements and I app**** for restructuring on the 29th of January and submitted my ID copy, proof of insurance, payslips, and wrote a motivation on email but I haven't had any response as the acknowledgment email stated that I will get feedback after 7 days but i never received feedback and Yesterday I called Absa Collections and spoke to Charlotte but she said there is nothing on my file,so I need to understand why is there nothing on my file if I had sent all the relevant documents and till to this day no one has contacted me.

2. Absa Funeral Insurance -I canceled the funeral cover but the debit order went of my account every time I'm trying to call the call center I get cut off,i can't get through to them.