ABSA Vehicle Finance

Item: Absa
Rating: 1
Author: Motheo L

2 months later and i am still stuck with a car that is registered in my name that i returned to the dealership as it was faulty and involved in a major accident and i was not involved.

The last complain i logged with Absa REF: C-***8, I was informed that the account is closed that the car will be removed from my name but still nothing.

Am i now suppose to go to the traffic department to have this issue resolved even though the sale contract was cancelled and closed.

I don't understand.

Helpful (0)

Replies (2)

Absa's replyOfficial

06 Oct 2020, 13:10

Dear Motheo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Absa's reply06 Oct 2020, 13:10

Official

Motheo L's updateReviewer Update

13 Oct 2020, 15:09

Absa Vehicle Finance needs to do better to resolve this issue as i am still waiting.

I am not sure what is it that i am suppose to do as a client to have this issue resolved.

Its a total inconvenience and an unacceptable appalling customer service that i am experiencing.

Motheo L's update13 Oct 2020, 15:09

Reviewer Update