Absa vehicle finance

I would like to share my frustrations with who ever is willing to take a vehicle finance with absa Here is my story I was drafted a contract by absa vehicle finance claiming that they financed my new car which i later found out that it was a used car To cut the story short i handed tge vehicle back to them under "help you sell" after the car was diagnosed factory fault I have since waited for them to draft a new shortfall cover repayment which i agreed to pay R1000 monthly To my suprised they already handed me to credit bearau without my knowledge When you call them you are refrlerred to different consultants some of them dont even know what i am talking about Please remove my. Name and allow me to start paying shortfall as agreed