ABSA VEHICLE FINANCE

I purchased a vehicle through AVF and am now trying to get finance again for a new vehicle which I would like to purchase. I have app**** for financing and am declined due to a low credit score. I contacted the credit burea and requested the reason for the declined finance application. The reason was that my AVF installment did not go off in July, August and September 2020. I have all the proof on my bank statements that my installments go off every month. AVF you are ruining my credit profile due to your negligence and causing alot of frustration. This practice is ********* and I have also received no feedback from ABSA requesting a letter of error and updating my credit profile. My next step will be the Banking Ombudsman should this not be resolved.