1 reviews | Active since Jul 2016

05 Jul 2016, 09:31

ABSA VEHICLE FINANCE

<p>I have been on hold with absa vehicle finance customer service department for on an hour now and I am fuming. I recently sold my vehicle and the dealership settled the car a day after the letter expired. Absa gladly took another full debit order off my account. Thus is now my second call and screaming match to get my money back. I was penilised R 2000.00 for the dealership paying a day late. I have been on hold and I am told that I have to speak to Fiona who is not taking my calls, they do not phone clients back and I just have to hold untill she feels like taking my call. Absa will not be getting my financing or any of my clients. Customer service - I don't think so.</p>

0
Replies (1)
Absa
Absa's reply05 Jul 2016, 11:46
Official

Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd