SN
Suzette N
1 reviews | Active since Mar 2021
27 Mar 2021, 09:16
ABSA VEHICLE FINANCE
Pathetic service. Gave me wrong settlement amount. Told me my account was at legal. I sent an e-mail to customer service with the whole story and all I received in return was a letter to tell me I still owe R1040.61 and need to pay that. NOTHING about my complaint with regards to the wrong settlement given OR the way I was treated.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
29 Mar 2021, 08:42Dear Suzette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply29 Mar 2021, 08:42
Official
Dear Suzette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care