Absa vehicle finance

Hi good day I recently about two months ago purchased a vehicle from someone who still owed the Absa vehicle finance a week later she settled the vehicle in January 2022 I still have not received any paperwork neither has she. He Lady I bawt the vehicle from has sent numerous emails and calls to Absa regarding the documents of the vehicle until now we have still not received anything I am frustrated that I paid for sumthing that I haven't received paperwork yet for what is the delay they said 7-14 working days it's almost to months later still no documents nothing please suggest what is the way forward. Bad customer service