WE
Werner E

1 reviews | Active since Mar 2010

28 Jun 2017, 12:26

ABSA Vehicle Finance

<p>We are relocating to another country; as part of the process, we need to sell our house and vehicles. To avoid ABSA charging 3 months penalty interest, I need to give 3 months notice. I gave ABSA Vehicle Finance notice on the 18th of April. Unfortunately, the way things worked our, we will only be leaving the country on the 20th of August. I phoned ABSA vehicle finance yesterday, to just extend the notice period by 1 month in order for me to sell the car on the 17th of August instead of the 17th of July. I was shocked when they refused to extend my notice period and told me I must give another 3 months notice if I want a capital settlement. I also approached my private banker to mediate discussion but ABSA still refused. Customer for 20+ years, Private Client, doesn't matter... Sorry Sir, no way we can help you... Thanks ABSA! I can highly recommend people to consider one of the new more modern banks in South Africa. Such a shame that we will part on such bad terms, at least makes it easier to decide who not to use for FOREX and I will definitely not keep any accounts open with you whilst on the other side.</p>

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Replies (6)
Absa
Absa's reply28 Jun 2017, 13:02
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa
Absa's reply28 Jun 2017, 13:03
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa
Absa's reply28 Jun 2017, 13:05
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

WE
Werner E's update28 Jun 2017, 13:21
Reviewer Update

Dear Claudette, my ID number was included in the complain header. Contact Hello Peter for this information. How can you expect me to post private information on social media!!!!!!!!???????????? Come-on man, are you serious! If you dont have the information, PHONE ME!

WE
Werner E's update03 Jul 2017, 12:14
Reviewer Update

Still no Feedback? This is slow even for ABSA...

WE
Werner E's update04 Jul 2017, 09:17
Reviewer Update

I luckily had the contact details of a AVF VP and he managed to assist.