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mpho B
1 reviews | Active since May 2016
04 Nov 2019, 10:38
Absa vehicle finance
Absa vehicle finance department is ***********!!
I have updated my banking details with them a couple of months back, even got confirmation of the details being updated yet they still keep debiting my old account.
I tried on numerous occasions to get them to fix the issue and take accountability but no one seems interested in helping me, I also spoke to a gentleman who was rude, rushed to help me, refused to transfer me to any department that can help me, refused to get me to speak to a supervisor, refused to issue out a reference number.
I'm not sure what mickey mouse show you running there but it's utter nonsense and mediocre.
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Replies (1)Absa's replyOfficial
04 Nov 2019, 12:49Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply04 Nov 2019, 12:49
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
