Absa Vehicle Fiance is no help!!!

Dear Absa,

Please note that I have vehicle finance with you guys. And I've never missed a payment. When covid happened I worked reduced hours and got ONLY FOR THOSE HOURS AND MY HUSBAND LOST HIS JOB. I contacted you guys for restructuring my installment amount and increasing my payment months which I will gladly say you guys did and I appreciate it.

But in march I received an email stating i need to send my proof of insurance which I did, at a end of March I was debited over and above the restructure amount gis amount as per Absa was added for insurance when i emailed my proof of insurance which took my bank account into a negative balance I contacted you guys and you guys assisted and the consultant said it's sorted out. I then received a email from absa stating that at the end of February I need to pay an amount of R11158.24 which is way more that my installment since receiving that email I have emailed you guys countless times, and I have gotten the same stupid response in that you guys are having high email volumes, so I called and the consultant said to me that it's because of arrears and insurance. My vehicle was never in arrears and I sent a letter for proof of my insurance... so I paid Absa their amount at the end of April and you guys till decided to debit my account once again making my account go into a negative balance. I have emailed asking to stop debit orders and I will do a eft and I got no response I called and I told to call collections I did and there was no answer for the last 3 days!!!! I can't understand the issue I am paying for this vehicle religiously because it's my means of transport obviously it's how I get to work. I just want one of my amounts back either the amount you guys debited or the amount I paid because that's my responsibility. That extra amount you guys decided to debited after I paid my installment was money for another responsibility. Ever heard of electricity and water bill? Just like how I pay absa like clock work I Pay for that aswell but because you guys took that I can't pay for it now and I want this entire debit order to stop and I will gladly pay via bank transfer I'll even sign documents to say I will I'll swear on the Bible if I have to but these debit orders needs ro stop everytime you guys take out over and above what you guys needs to my account goes into a negative balance and obviously that looks bad on my credit score. And also the staff at AVFA are a waste of space... they reply to me after my account is in a negative balance