CP
Clive P
1 reviews | Active since May 2020
24 May 2020, 16:18
ABSA Vehicle extended warranty by Innovation Group such a *****
I have a vehicle maintenance warranty which taken out with ABSA vehicle finance . This is administered by the Innovation Group .It was a complete night mare dealing with them .My timing guide broken which damaged the Vanos in the vehicle .The quoted repair was R 84 k and they want to settle to pay only R40k . Its now 2 weeks the car is lying at the workshop I have no response from ABSA or Innovation Group customer care .
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Absa's replyOfficial
25 May 2020, 09:31Dear live Pather
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply25 May 2020, 09:31
Official
Dear live Pather
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care