ABSA VEHICLE AND ASSET FINANCE - NO RESPONSE

This is extremely frustrating. No update or feedback on ESTATE LATE: W PRINSLOO (ACC NR: ***0)??

Deceased had life cover on this account / vehicle and the underwriter IUA is requesting a detailed statement on the deceased’s vehicle and asset finance account (from inception to date).

We’ve been attempting to make contact with the vehicle and asset finance department, but there is an answering machine directing us to send the verification code that was sent to the deceased’s cellphone number, which we cannot do, as we are not in possession of his cellphone and the family members cannot access his phone and apps etc.

Since then, we’ve been sending backwards and forward all the time. We will be transferred to a “dead line”, or we will be transferred to someone at the vehicle and asset finance department just to be informed that they cannot assist us, due to this being a deceased matter.

We’ve been trying to get hold of the correct department for more than an hour. Honestly, this is not on just for something simple as a detailed statement.

Can you please assist. We are afraid that there is a deadline for the claim.

We urgently await to hear from you in this regard