ABSA VEHICLE AND ASSET FINANCE

I have asked ABSA to update my debitorder details. 2 Weeks ago.

I was in a branch, can not be done. I phoned 3 times. They told me to email a copy of my ID, bank statement and AVAF statement to ***.

I call them 2 weeks later, No change has been made. I must now send my documents to a different email address. With additional documents.

It is still not done.

The people in the phone centre are also not empowered to help me!!!! Why do I only struggle like this with ABSA! I change 6 debit orders with other suppliers in a jiffy. 15 min or less.

I closed all my other ABSA accounts after this. The service delivery is horrible.

Is this their definition of "Africanacity"? If so it sucks.