ABSA VEHICLE AND ASSET FINANCE

To whom it may concern

I have a vehicle that is financed by ABSA and I have been paying extra on my car instalment. As per the consultant I spoken when I was checking my account, he informed me that I have an Advance amount on my account and I can request for it anytime when I need it. So, on the 7th of October 2024 I decide to submit my request on my advance money that accumulated on my account, and it was successful, An amount of R2000.00 was paid into my bank account. And then today 21/10/2024 I called again requested. Them to pay the rest of the money into my account because I need to use it for something important the Gentle man by the name of Shaun Mate told me that I won’t get the money because the decide to restructure, My monthly instalment without asking me. I’m very disappointed by what ABSA is doing to its customer they Make decisions without asking me.