BN
Boitumelo N
1 reviews | Active since Sept 2016
26 Oct 2020, 09:38
Absa Vehicle and Asset Finance agents please Be fair to consumers
During my Covid Relief at ABSA,I was contacted by an agent and he told me that he would like extend my payment relief, I asked him to send me an email as a reference for correspondence.My Bill came back the same and I app**** for secured restructuring and nothing was done.I want to pay them but they have not changed anything and everyone I contacted doesnt provide feedback.Neo Makaya doesnt provide feedback and I wanna pay my bill.I have all the emails to support my story.
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Replies (3)
Absa's replyOfficial
26 Oct 2020, 11:35Dear Boitumelo Terrence
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply26 Oct 2020, 11:35
Official
Dear Boitumelo Terrence
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
BN
Boitumelo N's updateReviewer Update
06 Nov 2020, 13:46Why are you guys not responding and you are not answering your calls?
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
I think the Ombudsman will deal with you because you are wasting my time for nothing.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
I think the Ombudsman will deal with you because you are wasting my time for nothing.
BN
Boitumelo N's update06 Nov 2020, 13:46
Reviewer Update
Why are you guys not responding and you are not answering your calls?
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
I think the Ombudsman will deal with you because you are wasting my time for nothing.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
I think the Ombudsman will deal with you because you are wasting my time for nothing.
BN
Boitumelo N's updateReviewer Update
06 Nov 2020, 14:01Why are you guys not responding and Daphney you are not answering my calls.
You sent me an email saying that you will call me on the 5th.
A lady gave me a call and she thinks I am stupid. She wanted me to chose an option of her choice and promised to send me the Secured Restructuring option via email then said she is giving me 7 day to consider,She did not send a mail,What must I consider if I was not sent options?
Why is it when I ask queations,Your consulatant says I am abusing her?
Your consultants lack emotional intelligence.
please be advised that the lady who helped me lacks logic and training to understand what is a customer.
She cannot tell me that a certain premium is not an option if she doesnt know my finacial state.
A customer must be given all the options with explanations to be able to chose or make decisions alone.
Your Consultants are ***********.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
Month end you will be expecting a payment after giving me a sh*t service.
I will post the call recording on Social Media for people to see how bad your services are.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
You sent me an email saying that you will call me on the 5th.
A lady gave me a call and she thinks I am stupid. She wanted me to chose an option of her choice and promised to send me the Secured Restructuring option via email then said she is giving me 7 day to consider,She did not send a mail,What must I consider if I was not sent options?
Why is it when I ask queations,Your consulatant says I am abusing her?
Your consultants lack emotional intelligence.
please be advised that the lady who helped me lacks logic and training to understand what is a customer.
She cannot tell me that a certain premium is not an option if she doesnt know my finacial state.
A customer must be given all the options with explanations to be able to chose or make decisions alone.
Your Consultants are ***********.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
Month end you will be expecting a payment after giving me a sh*t service.
I will post the call recording on Social Media for people to see how bad your services are.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
BN
Boitumelo N's update06 Nov 2020, 14:01
Reviewer Update
Why are you guys not responding and Daphney you are not answering my calls.
You sent me an email saying that you will call me on the 5th.
A lady gave me a call and she thinks I am stupid. She wanted me to chose an option of her choice and promised to send me the Secured Restructuring option via email then said she is giving me 7 day to consider,She did not send a mail,What must I consider if I was not sent options?
Why is it when I ask queations,Your consulatant says I am abusing her?
Your consultants lack emotional intelligence.
please be advised that the lady who helped me lacks logic and training to understand what is a customer.
She cannot tell me that a certain premium is not an option if she doesnt know my finacial state.
A customer must be given all the options with explanations to be able to chose or make decisions alone.
Your Consultants are ***********.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
Month end you will be expecting a payment after giving me a sh*t service.
I will post the call recording on Social Media for people to see how bad your services are.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
You sent me an email saying that you will call me on the 5th.
A lady gave me a call and she thinks I am stupid. She wanted me to chose an option of her choice and promised to send me the Secured Restructuring option via email then said she is giving me 7 day to consider,She did not send a mail,What must I consider if I was not sent options?
Why is it when I ask queations,Your consulatant says I am abusing her?
Your consultants lack emotional intelligence.
please be advised that the lady who helped me lacks logic and training to understand what is a customer.
She cannot tell me that a certain premium is not an option if she doesnt know my finacial state.
A customer must be given all the options with explanations to be able to chose or make decisions alone.
Your Consultants are ***********.
Why are you guys treating people like this.I think I will report this matter to the ombudsman.
Month end you will be expecting a payment after giving me a sh*t service.
I will post the call recording on Social Media for people to see how bad your services are.
????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????