ABSA VEHICLE AND ASSET FINANCE

I am writing as a frustrated customer regarding my vehicle finance account. For the past few months, I have been receiving emails and phone calls stating that I have missed my monthly payment. This information is incorrect, as I have never missed a payment. When I contacted your customer service team, I was informed that the issue is caused by your system reflecting late updates. However, when I asked what solution is being implemented to resolve this, I was told that there is currently no solution. The only alternative suggested to me was changing my debit order mandate date. I was also informed that doing so would alter my interest rate and that there is no guarantee that this will resolve the issue. This is not acceptable to me, as the problem appears to originate from your system, yet I am expected to incur potential additional costs without cer*****y that the issue will be resolved. I have already spoken to Precious Ngobese and Boikanyo Mathole, who were unfortunately unable to assist further. I have requested that this matter be escalated and that Eva Masemola contact me with a clear solution. Please treat this as a formal complaint and advise on the corrective action that will be taken to resolve this issue permanently. I would also appreciate confirmation that my account is not being negatively affected due to this system error.