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Vernon B

1 reviews | Active since Aug 2015

15 May 2018, 15:47

Absa vehicle and asset finance

Struggling to get my installment back after the vehicle account was settled on the 30th of April. The installment went off by debit order on same day. As per bank's instructions, I phoned to have the installment refunded via the call centre. Found out last week the account is finalized and closed and the excess was written off. Call centre requested the account opened again to get the refund of installment. It is now the 4th incident I have had this year regarding vehicle finance at Absa. Really getting sick and tired of this bank. Two cases still pending at the ombudsman for banking services. So is this going to be the third? It looks like Absa wants to get rid of their clients? Pity hellopeter does not allow you to give no stars, because Absa does not deserve even one.

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Replies (5)
Absa
Absa's reply16 May 2018, 11:32
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

VB
Vernon B's update16 May 2018, 13:06
Reviewer Update
This issue was supposed to be resolved today. No one at admin department is giving feedback or actioning the refund. Had to phone vehicle finance call centre again. They cannot assist and cannot get hold of the admin department to assist. I will and would recommend others to reconsider financing through AVAF even if interest rate is lower than what everybody else is offering.
VB
Vernon B's update17 May 2018, 14:50
Reviewer Update
Resolved today by Millicent Mcewan, Absa Vereeniging. Thank you
Absa
Absa's reply17 May 2018, 20:46
Official

Dear customer

This is not how we should be serve to our customers and indeed we need to improve.

I do apologise on behalf of our staff members and the whole group, and request that next time you experience such please forward the whole information so that we can address your issue immediately.

Again apologies for the inconvenience caused to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

VB
Vernon B's update31 May 2018, 07:04
Reviewer Update
Ok so now collections department phones me, tells me my vehicle account is in arrears. Because the settlement was quoted on the day the instalment went off, guess what, NO. It was quoted on the week before, the 24th, six or seven days, before the instalment is due. Now they are telling me the instalment should not have been refunded. Never before had this problem and I should know, because I had a car settled on same day as instalment went off. It seems that Absa is a mess. They should also change their AVAF call hold background music, it is really irritating to listen to it now, after ?!?!?!??!?!!??!?! calls. Good bye Absa, I am leaving. I am taking my money and salary to another bank. Pity you still finance two of my vehicles.