ABSA VEHICLE AND ASSEST FINANCE RIDICULOUS BEHAVIOUR

DEFAMATION

I just started banking with ABSA bank after some recommendations but I have to say it was a big mistake. After more then a month banking with Absa I had app**** for a vehicle on my name It was pre-approved and awaiting validation of my supporting documentation. After sending my documentation for validation Absa had come back just 15min later stating that My deal was declined due to App error , confused as I was I had requested the dealer to provide a reason moving forward as I do not have any Idea what this means later that day I was informed that my application was declined due to previous application done that was *****. Worried as I was this came to me as a shock as I have never app**** for any vehicle finance previously and this had made no sense what so ever. I called the ***** department to find out if this was true and they could not pickup any ********** applications what so ever, I had also made calls to SAFPS to find out if there was any application or any reported ********** applications on my name , they had informed me that there is nothing on there system at this stage I suspected that probably the person who had captured my application had made a mistake on there side after several calls I had even got intouch with the BDO by the Name of Shane Muller who promised to get back to me as this did not make any sense, but he never bothered to get back but later it seems that they changed the reason stating that application was declined due to scoring. At this stage I was of the impression that they had just made this reason up because if it was due to my scoring ITC is linked with the Banks and it would of not been pre-approve. Cause validation is a formality for verification purposes. I am actually regretting moving my bankers to Absa and now considering a bank that would appreciate me as a customer and not look for reasons to bull**** me. Very unprofessional from a banks point of view. On the same day I requested for a screenshot as to why the validation had failed but instead they had been messing around with finding reasons that they never had and later changed it in order to justify there position. They never even processed my supporting documentation.