ABSA Vehicle and Ass Finance Bad Treatment

I have an account (***) with ABSA Vehicle and Asset Finance. I have been paying an amount of R4450 or so for my vehicle account since 2013.

I had a problem with my employer in mid 2016 and I have been unemployed, but every time I get money I would contribute towards the payment(s) of my acc. I have made two payments this year around June/July of R1500 each. To my surprise, they claim to have a court order for me to hand over the vehicle. This after my two recent payments were acknowledged and I have been asked to at least increase them.

Now that I want to make that arrangement because I have recently found employment the person whose handling my account has proven to be very rude to an extent she sent an email saying that I am not allowed to make an arrangement for the said account. What is the purpose of having an account? To pay it off right?

Rosinah Mukwevho doesn't respect me as an ABSA client that was in an unfortunate situation with previous employer. I want to continue paying my account and I need to at least speak with someone that is superior that her to resolve this matter as soon as possible.

The whole mission of a bank giving out a loan is to get their money and interest back and this is what I am asking the bank to kindly accept so that I can also move forward and make arrangements of that nature.

It's many times where banks want to intimidate us black people and do the opposite when it comes to other races. I don't want to make this an issue but it was recently revealed that banks charge us blacks more interest vs white customers.

Can someone else contact me so that this arrangement can be made!