ABSA vehicle, all talk, no action!

On the 15 January 2022, I received a call from a consultant from Absa vehicle, acknowledging my arrear's amount paid, and advised that I was paid up for the month of January as well therefore I need not to pay anything month ending of January 2022. I advised him that I was given a discounted rate on my arrears amount and that I had to pay the balance of that discount over 12 months which was a total of R2 320.00, I asked if I can pay that in full for month ending of January instead, so I don't have any outstanding monies owed. He agreed and took in my arrangement on the system and that was the end of the call.

Month end of January, a debit order went off on my old account (I have tried for a year to update my banking details, and nobody bothers) which bounced as the account is closed. I made the agreed payment of R2 320.00 via eft.

A few weeks later I received another call from Absa querying as to why I did not make my installment payment. I advised that, I was told by a consultant that nothing was due to be paid. Every day for a further two weeks I received the same call from a different consultant regarding the same thing. Eventually I called to get the recording of the agreement made, which I was told I cannot obtain, however my query has been escalated as high priority or resolve this matter. To date, nobody has called, neither has the matter has been resolved. It is disappointing that due to a misunderstanding, that was not on my part, I have fallen victim to be in the wrong at the expense of R3 200 and my sanity of explaining myself each call I get where the error lies.

I need this matter resolved and my recording as I am well within my right to have my version of events proven.