Absa Vehicle AIP Services are a nuisance!!!!!!!!

Item: Absa
Rating: 1
Author: Sumeet H

Good Day,

I would like to gladly let Absa Vehicle Finance know that I will be moving my finance to Wesbank, due to the stupidity of your AIP services,

Every year these idiots ask me for proof of comprehensive vehicle insurance,

I email every year my renewal policy from liberty, Now I am asked for a document less than 3 months old

I refuse to now go to my insurer to ask for another confirmation document when they have already sent a Renewal Policy!!!! What stupidity is this every year

I will now gladly go through and move the finance to Wesbank who are know and trust to be efficient and not bother clients who pay their monthly installments diligently!

Please sort out your stupid processes!

Helpful (0)

Replies (3)

Absa's replyOfficial

26 Aug 2020, 09:03

Dear Sumeet Harry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care

Absa's reply26 Aug 2020, 09:03

Official

Sumeet H's updateReviewer Update

26 Aug 2020, 13:51

Thank you very much to Rezona Louw for escalating the matter immediately and Nelien Dreyer for waking up the sleeping AIP department. Confidence has been restored, very satisfied that the matter was resolved in half a day.

Sumeet H's update26 Aug 2020, 13:51

Reviewer Update

Absa's replyOfficial

26 Aug 2020, 14:08

Dear Sumeet Harry Thank you for your posting.

We happy to hear that the matter has been resolved.

Based on your posting our office will be closing the file herein.

Kind regards,Rezona Louw Group Customer Care

Absa's reply26 Aug 2020, 14:08

Official