Absa vehicle

Absa has been giving me inconsistent information regarding the collection of my car registration papers. Initially, I was advised to call the call center daily to check the status and availability of the documents. Weeks later, I was provided with an address and floor number to collect them. However, upon arrival, both the reception and courier team informed me that they did not have the documents. We then contacted the call center together, and a different agent confirmed that the documents were supposedly in the same building at the same location, yet no one was able to locate them.

Today I still don't have my documents.