ML
Marius L
1 reviews | Active since Dec 2018
26 Mar 2019, 11:09
absa VAS PACK Purchase
ABSA bank on the 25/03/2019 authorised a charge of R59.52 on my platinum cheque account with regards to a Vas Pack Purchase (DragonPass airport lounge service) without my consent. I did not register for the Service. This is ********* behaviour from the bank to register me for services without my consent. I have tried calling the customer service department which were not helpful at all. Please can I have this service once again stopped and my money refunded and can ABSA bank stop acting in such an ********* manner in future!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
26 Mar 2019, 12:34Good day
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
Absa's reply26 Mar 2019, 12:34
Official
Good day
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
ML
Marius L's updateReviewer Update
27 Mar 2019, 09:27Hi Daphne,
Absa should know to publish ID's and account number on the internet is a no no. I had to phone ABSA (and as a client expected Absa to contact me). Had to speak to about 6 different people before a lady helped me the rference number I was given is 94210. So Daphne you can look up my detail and let me know what the status is and what ABSA plan of action is
ML
Marius L's update27 Mar 2019, 09:27
Reviewer Update
Hi Daphne,
Absa should know to publish ID's and account number on the internet is a no no. I had to phone ABSA (and as a client expected Absa to contact me). Had to speak to about 6 different people before a lady helped me the rference number I was given is 94210. So Daphne you can look up my detail and let me know what the status is and what ABSA plan of action is
ML
Marius L's updateReviewer Update
28 Mar 2019, 17:44Another day passed without any feedback
ML
Marius L's update28 Mar 2019, 17:44
Reviewer Update
Another day passed without any feedback