Absa Vangate Mall , An Absolute Joke factory or rather a slow motion movie

Absa Vangate Mall , An Absolute Joke factory or rather a slow motion movie . I visited Absa Vangate Mall with my wife on Tuesday the 16th of July , as her account was blocked , we though the block due to a limit ( What do we know? ) and requested the consultant Phumeza to advise - Firstly my wifes address had changed since she opened the account , and employment had changed , Did Phumeza update the profile or request us to provide the most updated information ,NO is this not a regulatory requirement to have the information accurate and relevant ? She updated the limit and told us the app is offline and we should try to do a transfer a little later , Might I add payment to an attorney ! 6 Hours later we try and pay the attorney guess what Same Error !! upon doing my own research on the error I figured that the FICA needed to be taken in ! Was this not Phumeza ( Absa ) Job to conform with the regulatory requirement ? Another trip to the Branch Guess who helps us again Phumeza She insists that the address provided was emailed and not posted , which was from CITY of cape town , already upset I asked Phumeza in a very impolite manner why had she not advised us this YESTERDAY when we were there , She said she did what we asked her to do ! which was up the limit , Her attitude and arrogance really tarnished any hope of myself or anyone in my network dealing with Absa again .On our arrival on Wednesday I had spoken to a lady by the Name of Rene, her office desk with papers everywhere. I expected her as a senior figure to let me sit and chat and explain to her what had happened yesterday I just stood by her office door unwelcomed. I felt like I am worthless to Absa as I was not even offered a seat , is this professionalism ? is this client service ? ( I am sure the branch has cameras ) to verify this . I will never deal with Absa again !