ABSA Vanderbijlpark staff not clued up with credit policy!!!

I app**** for a credit card during the month of Aug and the application was approved,the card was delivered to the Vanderbijlpark branch.When the card was ready for collection at the branch,upon my arrival to pick up the card there was an issue with my FICA.They didn’t want to issue the card because I didn’t have my original ID with me since I misplaced it,there was also a problem with my image that wasn’t on the system,.The consultant that assisted me requested that I visit my nearest Home Affairs branch to query this & also to apply for a temp ID in the meantime so that they can verify me.I followed every step as per the consultant from ABSA & according to Home Affairs everything was on their side,they also issued me with a temp ID while I’m waiting for my new ID.When I returned back to the branch with my temp ID,they still had an issue & still could not assist me,telling me now that the matter is with the ***** dept.So I’m extremely confused now,as it seems like the consultant inside the branch is playing me for a FOOL.I need someone to assist me to sort out this issue asap,as the credit card is still at the branch & I’m struggling to obtain the card.