Absa van Der Hof road

Item: Absa
Rating: 1
Author: Jaco S

I'm am very dissapointed in Absa. Today I visited the Van Der Hof branch to remove the block from my brand new credit card that I cannot even use. After sitting in the queue for 2 hours, I only moved 2 chairs with 8 people still ahead of me because there is only 1 consultant. This is pathetic, I will surely cancel my credit card.

Helpful (0)

Replies (2)

Absa's replyOfficial

22 Dec 2020, 15:58

Dear Jaco Swanepoel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care

Absa's reply22 Dec 2020, 15:58

Official

Absa's replyOfficial

28 Dec 2020, 08:20

Dear Jaco Swanepoel Thank you for your posting.

Please refer our email send to your personal email address on 22 December 2020 and this morning.

We have requested your account or ID details for investigation and feedback.

Kind regards,Rezona Louw Group Customer Care

Absa's reply28 Dec 2020, 08:20

Official