ABSA valued client

As a valued ABSA client I am shocked and disappointed by how you have treated me, how do I know I am a Valued ABSA client? Well you phoned me at 11 am today to tell me and offer to upgrade my account from Silver to Gold. How sweet, yet when I ask that one of your vehicle finance consultants contact me, you can’t be bothered. See I was so looking forward to my December Holiday this year, paid my accommodation in Cape Town in August already, as it is just my daughter and I travelling, I also knew a reliable new car would be best, found the perfect car online and sent through my application. Huge shock when I discovered 1 x unpaid account and a Foschini account on my name, luckily for me, I know the account is paid and got the bank statements to prove it, as for Foschini, after several days of calls, emails and affidavits, got a letter stating that ***** was committed on my name and they will clear it. Unfortunately Transunion is taking their sweet time but with all the evidence proving my innocence, ABSA still has not bothered to contact me with regards to purchasing my new car, my holiday starts in exactly 1 week and I’m sitting here with tears rolling down my cheeks wondering how to tell me daughter that due to no fault of mine, we need to cancel. But hey, at least I am a valued customer of ABSA and they want to upgrade my account.