Absa valuation a **** to milk money from customers!

I normally send my proof of insurance yearly to absa, it was neved an issue. Last year the proof of insurancd from Santam was around R3M, no queries or concerns were raised by them. Suddenly in 2024, my property valuation has gone from R1.5M to R5, 141, 600. Nobody can give an honest explanation for this. Muneera Ismail says she is not mandated to give me the valuation certificate! I never asked for the certificate! I want reasons as to how absa got to this figure. What is interesting is that the same valuator (Nombuso) was used for the past couple of years so its not like she doesn't know the property or area.