MM
Marnus M

1 reviews | Active since Apr 2014

16 Sept 2021, 12:01

ABSA VAF Pathetic after sales service.

Absa's Vehicle and Asset Finance support is seriously one of the worst I have ever had to deal with.

I have sent around 7 emails to their email listed on the official ABSA website, I get an automated response, and thats it, you never hear from them.

Tried calling the telephone number today, I could not get past the verification since they want me to open the ABSA app and accept the verification. Well guess what, that is not possible since I cannot use the app as they want a ABSA card to register, and I do not have a card, only Asset Finance (This is also a query I raised 4 months ago and still have no resolution to date).

PLEASE GET YOUR ACT TOGETHER!!!!! Do not list an email on your site if it will just go unanswered!

0
Replies (1)
Absa
Absa's reply16 Sept 2021, 13:35
Official
Dear Marnus Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care