LM
Lethabo M

1 reviews | Active since May 2015

02 Jan 2024, 21:54

ABSA VAF ARREARS NIGHTMARE

My account is in arrears and I made my first payment as communicated to the attorneys LGR Attorneys I even got a thank you sms for my payment. Now today I got a call from a Hennie Van Niekerk his telling me his coming to collect my vehicle.

I have not been working for past couple of months I however I paid what I could and even explained countlessly that I will pay off the account in arrears in full now month end of January 24 when I get paid at work. On the 29th December 2023 I called and the consultant said she made a note on my account.

I'm now amazed why is a person calling me and claiming his from Absa to pay a little more money when I have paid what I could right now which is equivalent to my monthly installment. Even sent the POP to the lawyers as soon as I made payment which they have not responded.

I can't wait to take business elsewhere this bank is not one to bank with at all.

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Replies (1)
Absa
Absa's reply03 Jan 2024, 09:00
Official
Dear Lethabo Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayCustomer Value Management