ABSA utterly useless

Let me share my ABSA experience after my father passed away. Unfortunate he worked for Volkskas Bank that became ABSA and he was loyal to his grave. ABSA was appointed as his executors and that is where our fun started. My father passed away in February 2022 and my mother in April 2022. Fortunately I had my mother change her will to make me and my brother her executors instead of ABSA. After my mother passed away, it took 4 months for me and my brother to be appointed in the high court in Cape Town as her executors. This was 6 months after ABSA started their process on my fathers estate also at the high court in Cape Town. At this stage our lawyer in Cape Town checked up on the progress of ABSA and found that not even all the correct documents was submitted. To cut a long story short...6 month later we made ABSA give over the executorship to me and my brother since nothing was done from their side. It took another 3 months for me and my brother to appointed ( ABSA could not do it in a year) as executors. My father's bank account at ABSA was frozen after his death. Since 24 October 2023 after submitting all rerquested documents I can not get ABSA to close his account and transfer the money to the new deceased estate account at FNB. I will attach the latest email:

Hi everyone

Maybe out of this group we can get someone who actually knows what is going on at ABSA.

As can be seen this was submitted on 24 October. After all the documents was submitted end of October, I called on 14 November to ask why I am not getting any reply or response from ABSA. I was told they have received all documents except the instruction letter. I then resent the letter and phoned to confirm that it was received. I was assured that I would receive an email and further emails on progress. Around 24 November I called again - *** to find out what is going on since I have not received any emails or updates up to date. I was told to check back in 2 weeks since there is a huge backlog and I will receive updates via email.

I have just called again and have been told it is still in the process..I will be update via email...of which I have received none in 1and 1/2 months.

How long does it take ABSA to close an account and transfer money to the new Estate account at FNB?????

I supp**** all the documents...can someone please tell me what is the 1 and 1/2 holdup? and where is any kind of confirmation or email response?

After the executor chaos it seems every department at ABSA is becoming like the SA government...utterly useless at every level.

I will post this email and all the ABSA executor chaos on hallo peter and every other complaints site I can find..maybe it can warn someone to never deal with ABSA in any way or form.