ABSA utterly poor service!!!

I recently app**** for an overdraft, since then nobody contacted me. I contacted the bank and they said the man who is working on my application will contact me back that day, it's been a week and still nothing?

Why is this such a hassle.... And everywhere I see on my internet banking "you qualify for X amount" even if I go draw money at the atm "you qualify for X amount" .

Where is the service? I'm closing my account today! Being with ABSA since 1998.