ABSA-UTTERLY DISGUSTING SERVICE!!!!

About a month ago I wrote about the poor service I received from ABSA. The standard response was sent, standard apology and a phone call from the manger to say that the matter will be resolved To date the matter has not been resolved!!!!!Had to revisit the branch, resubmit a copy of my ID & municipal account as proof of address-still can't access my money. I received another SMS stating that the documents are complaint but can't transact. The manager promised to call me but I am still waiting. My last resort now is to write to the ombudsman and get my money out of this bank. How can it take a month to FICA an account?????