Absa - utterly disappointed

On 25 Oct I app**** for a credit card. I was unable to complete the application and asked to call the call centre. I called the call centre on 26 Oct and completed the application and accepted the quote. I was told to email payslips, proof of address and ID along with a ref number, which i did on 27 Oct. I then called the call centre again was told to be patient as they still need to verify my docs. Then on the 28th i received and sms and email telling me to call the call centre as my application was incomplete. I called and queried and had to accept the quote again and was told to send my docs again as they had not been received. So i sent them AGAIN. I have spent over 5hours on my phone trying to get some finality only to be told yesterday that my docs have not been received for a 3rd time now and only once they are received it will take another 7days to verify and complete the transaction. Where are my docs?? Why can no one at ABSA help me?? Why will no one call me back?? Is this how ABSA treats their clients??