Absa usual and unprofessional service.

I CONTACTED ABSA VAF DEPARTMENT REGARDING MY DEBIT ORDER THAT WAS DEBITED ON THE WRONG DAY AND I WAS CHARGED A PENALTY FEE BECAUSE THE DEBIT DID NOT GO THROUGH. WHEN ASKED PORTIA NGUBANE WHY I WAS DEBITED ON THE WRONG DAY, SHE COULD NOT ANSWER ME. I THEN ASKED TO SPEAK TO HER SUPERIOR AND SHE ASKED ME TO HOLD ON FOR ABOUT 2 MINUTES AND THEN RETURNED TO THE CALL ONLY TO TELL ME THAT HER SUPERIORS ARE IN A MEETING AND THERES NO ONE ELSE IN CHARGED, WHICH IS UNEXCEPTABLE. IF I PAID ABSA VAF SHORT THEY WOULD BE CONTACTING ME CONTINUOSLY AND NOW THAT THEY DEBITED ME INCORRECTLY, THEY HAVE NO ONE ASSIT ME. THIS IS VERY UNPROFESSIONAL AND PORTIA NGUBANE WAS OFF NO HELP AND JUST TRIED TO GET RID OF ME BY TELLING ME THEY STILL BUSY WITH MY DEBIT ORDER DATES AND I MUST CALL BACK TOMORROW. ANGRY CUSTOMER.