BG
Basil G

1 reviews | Active since Apr 2020

08 Apr 2020, 14:26

ABSA usless service

ABSA has done it again lowering its standard further this bank has to be the most pathetic bank that has come out of South Africa they have removed funds from my normal savings account and put them into my linked account that I do not have access to in the past I have gone into the bank and within minutes this problem is resolved. I went to the Woodridge branch in Kempton Park only to be told that they cannot help me because they only have skeleton staff available and gave me a useless 08600 number and by them I was given a email address that is even worse and I am sure it was answered by a primary school kid I have now been messed around for longer than a week leaving me in a situation where the bank will not give me my money I have no avenue but to turn to hellopeter a useless bank with pathetic service they are to lazy to go into my account and after sucking there thumbs and assuming they just send me a stupid email and inform me that the problem has been resolved well ABSA the problem is not resolved get your heads out of your backsides and start doing your job properly.

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Replies (1)
Absa
Absa's reply08 Apr 2020, 17:55
Official
 Dear Mr Grant, Thank you for bringing this unfortunate  incident to my attention and taking my call this afternoon .Please accept my sincere apology. I will sent you an email with your unique complaint reference number, in order for you to respond to with more detail regarding your concern. I look forward to being of service to you.  Vanessa Crowe 

Best regards,