DS
Dewald S
1 reviews | Active since Jul 2016
01 Nov 2020, 14:56
ABSA useless...or careless
I have a Virgin ABSA card and pay it every month. ABSA maintain I have an ABSA card, which I don't. Sort this out please.
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Replies (1)
Absa's replyOfficial
02 Nov 2020, 10:16Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply02 Nov 2020, 10:16
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,