Absa - Useless personnel

I do not understand how this banking facility is still in operation. I paid a personal loan up in full, and still they debit my account. When contacting Absa they assure me that the amount will be refunded, but it takes 7 to 10 working days.

8 working days has passed, I contact absa again regarding the reimbur*****t, just to find out that the previous useless person never send in the request for the refund. So now I have to wait another 7 - 10 working days, due that Absa employees can not do their work.

I do not understand how I am still with Absa, this is getting ridiculous.