ABSA Useless ***** department team

On the 30th of December 2023 I received sms notifying me of R500 transition from my Absa account, I had my card with me and I never did any online purchase. Immediately I called Absa ***** line and reported the incident, I was given reference number, to date I'm still waiting for my refund. We are in February 2024 now, I have submitted everything they required ( Police case number and the affidavit) I am calling them almost every week without any assistance. To a point where I am asking myself does it worth it to call them again because I believe I have used so much time and money considering +20 minutes calls just to be told "we are still busy"..... The first day I called them, they gave me a turn around time of 14 days which turned to 2 months, maybe more I do not know. Useless bank to do business with. I will never recommend it to anyone who value their hard earned cents. Mildred