ABSA useless benefits

Good day

Few years back I changed my ABSA account to the ABSA Gold account because of all the extra benefits (slow lounge at the airport and the ABSA take me home service) Few months back I went to the slow lounge only to find out I cant use the slow lounge with my Gold Account. No one notified me about this.

Today I want to book the ABSA take me home service, only to find out ohhh sorry, you dont qualify for it on your Gold account. Again no one notified me about this. When I phoned ABSA the lady told my ABSA can change their costs and benefits without informing the client. If I want the take me home service I must go on Premium. So I told her so that the can change it again in a few months and tell me I must go on private banking.

I really dont see the point why you go on a certain package for certain benefits and then to find out you cant use it anymore. No email nothing.. So I pay my monthly banking fee and I dont receive the same benefits anymore. Shouldn't ABSA make my banking fee less then?

I have been a loyal customer to ABSA, everything my insurance/ credit card ect are with ABSA. I am really disappointed in there service that I am going to change my bank.

No wonder ABSA are only ranked number 4 on the list of best banks in South Africa.

Regards,