ABSA - USELESS AND UTTERLY UNPROFESSIONAL

I was busy depositing a substantial amount of cash at the ATM at ABSA Key West when the power went of. My card as well as my money was stuck in the machine. The bank just closed and I was asking for help through the roller doors as there were still staff inside. At first the lady told me that it was after business hours and assistance is not available. I explained the situation to her and she only rep**** "come back tomorrow". The more i asked her what would happen with my card and the money, as i did not receive any proof for the attempted deposit, she again just said "come back tomorrow". I asked her what to do if i get to the bank tomorrow and there is a long queue. Her reply..."then you just wait your turn..." When I got home I phoned ***, just to find out that i must log a query with the bank and it will take seven working days to investigate. What a load of bull.....!!! I am not working for the bank and do not know their procedures and protocols when things go wrong with the ATM's. All I was asking for was reassurance that my card and my money would be safe. All numbers displayed at the ATM to phone should you experience problems, go over to "sorry, but all lines are congested..." I am a school principal with my own as well as my school's accounts with ABSA. The school has an excess of R 8 000 000-00 at ABSA. I will surely speak to my Governing Body to take the business elsewhere while my own account will also move to another bank. NEVER did I experience such a lack of decency and unwillingness to assist... NEVER!!! It was not as if I wanted to have a casual chat with the person, I was just asking for help. I truly hope she feels proud of herself after her unacceptable conduct. ABSA will also do NOTHING to at least discipline the individual. I will visit the branch tomorrow morning and I can assure you that I will walk out of there with no answers, as that seems to be the norm at ABSA. Useless, unprofessional individual is probably not a fair phrase for the woman's conduct, but unfortunately I will not use profanity to describe the individual better... ABSA, your service stinks!!! get rid of the rot as you are going to lose valuable business due to staff that has no manners and are just to lazy and unwilling to assist...