absa useless and charge too much

absa wants to close my account . i have been with them since birth . i have asked them multiple times .how long do i have so i can make plans . they dont respond . there service is bot like and not working . i have questions like what is going to happen to my life policy that i have with them and the savings plan . they dont respond . i sent them the details they requires id and proof of address its not good enough for them . i will happlily open another account with anther bank , because absas fees is way too much . i need help whats going to happen with my savings plan and my life insurance as they are absa products ?" should i go to the ombutsman ? they dont assist with the questions