ABSA USELESS ALL ROUND

Further to my previous post, or rather previous 2 posts, ABSA creates the impression that they are servicing clients but in fact they are not. I get one response acknowledging my review and requesting my account info. It's been a month and a week respectively and my query is unresolved. ABSA is unprofessional and *********. One dept cannot reverse an internal debit order, the other dept doesn't deal with debit order reversals. The action line is useless as they admitted they don't know why it cannot be done. ABSA creates an internal NAEDO deduction on your account, and regardless of a dispute that you may have or alternate arrangements while dealing with a double deduction dispute, they continue to deduct MY MONEY and refuse a reversal. But on all other providers, they provide this service with immediate effect. I need my Debit Order for the months of Aug and Sept reversed. And don't message an acknowledgement and request my details and more info. Just action my request with my money or this will be decided by the Ombudsman and Twitter tagging in various banks and media/news agencies and finance providers and asking for their input. I need this resolved TODAY!!!