ABSA useless
I have a Non Res Account that I have had for over ten years. I have family and still retain a home in SA. Trying to deal with ABSA is a nightmare. I get replies advising me to visit my local branch!! I wish I could. Coved took its toll and I need to pay bills. They must surely know that overseas account holders need support. Emails seem to be a waste of time as even when I do get an answer they do not relate in any way shape or form to the query. Do they only employ staff with IQs below 30. Utterly useless.
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Absa's replyOfficial
03 Apr 2023, 08:21Dear Customer.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Apr 2023, 08:21
Official
Dear Customer.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe