ABSA = USELESS!!!

App**** for a new ABSA credit card at the ABSA branch in Newcastle Mall, then received a call saying that I should pick up the card from the ABSA branch in Newcastle CBD cause apparently they could not pick up the Mall Branch.. So my brother and I get to the branch and then we receive a message saying we need to collect the credit card at the mall branch, which we ignored because as telephonically discussed, arrangements were made to collect the card at the CBD branch... Wait for half an hour in the queue at the branch only for them to tell us that we need to go to the mall branch, upon arriving there, we had asked for the manager, who was utterly and disgustingly rude, unprofessional and Ill-mannered.. Eventually she just brushed my brother and I off and said we must just stand in the queue and someone will assist us and walked away!

Is this the kind of useless service that absa is providing to its customers now that it's no longer such a huge member of Barclays.. Perhaps Absa needs to spend money traning their useless staff cause the service is disgusting and I am really looking to change my bank!