1 reviews | Active since Jun 2016
Absa - USELESS!
<p>We are constantly being asked to update our "FICA DOCS" - we have sent this on numerous occassions THIS YEAR ALONE!! and have proof thereof. Seems you have a useless bunch of staff manning the influx of these documents as they are currently not being updated onto the system!!!! IF ABSA DARES to try close/suspend our accounts due to the inadequate staff, I will go directly to the banking ombudsman and thereafeter close ALL our accounts!</p>
Good afternoon
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your id or account number for investigation purposes.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Good afternoon
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your id or account number for investigation purposes.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Please contact me directly on ********** - I will not provide my ID nor my bank account number on a public portal such as this, and with the amount of ***** that goes on, I am shocked that you would even ask.
Please contact me directly on ********** - I will not provide my ID nor my bank account number on a public portal such as this, and with the amount of ***** that goes on, I am shocked that you would even ask.
Dear Chantal
I tried to call you but unfortunately your phone went on voice mail.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Chantal
I tried to call you but unfortunately your phone went on voice mail.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Nthabiseng Sibande,
I DO NOT appreciate your exasperated voice message - you have tried to call me so far all of ONCE? So the first time you didnt get hold of me, should your voice mail not state "Hi this is so and so from Absa regarding your complaint on hello peter, please contact me back on ***" - Instead (now considering I am an already IRATE customer - who by the way contributes to your salary), I get a sarcastic voicemail stating "but here now I can not get a hold of you telephonically, ok bye"
Since your typing s****s show you do know what it means to be polite, I would appreciate the same with your voicemail, you know since I am a customer after all.
Dear Nthabiseng Sibande,
I DO NOT appreciate your exasperated voice message - you have tried to call me so far all of ONCE? So the first time you didnt get hold of me, should your voice mail not state "Hi this is so and so from Absa regarding your complaint on hello peter, please contact me back on ***" - Instead (now considering I am an already IRATE customer - who by the way contributes to your salary), I get a sarcastic voicemail stating "but here now I can not get a hold of you telephonically, ok bye"
Since your typing s****s show you do know what it means to be polite, I would appreciate the same with your voicemail, you know since I am a customer after all.
Dear Chantal
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Chantal
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Nthabiseng,
After getting off the phone to you, i have spoken to my husband, and he has confirmed that HE HAS SENT our marriage certificate! If you had bothered to PROPERLY and FULLY follow up on the documents my husband sent through (you know where you called him and asked him these details), you would of seen that as part of the docuemnts sent was our marriage certificate.
I am NOT DOING Absa's job for you and constantly resending documents because your staff so ****** *********** that they can't do a simple thing like file documents.
Before you get back to me - make sure YOU FULLY follow up on the email he sent as per the details he gave you.
Regards Chantal
Nthabiseng,
After getting off the phone to you, i have spoken to my husband, and he has confirmed that HE HAS SENT our marriage certificate! If you had bothered to PROPERLY and FULLY follow up on the documents my husband sent through (you know where you called him and asked him these details), you would of seen that as part of the docuemnts sent was our marriage certificate.
I am NOT DOING Absa's job for you and constantly resending documents because your staff so ****** *********** that they can't do a simple thing like file documents.
Before you get back to me - make sure YOU FULLY follow up on the email he sent as per the details he gave you.
Regards Chantal